Tuesday 13 February 2018

IGNOU MS-425 SOLVED ASSIGNMENT JANUARY-JUNE 2018

IGNOU MBA SOLVED ASSIGNMENTS
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JANUARY-JUNE 2018 TERM
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Course Code                           :           MS-425
Course Title                             :           Electronic Banking and IT in Banks
Assignment Code                    :           MS-425/TMA/SEM-I/2018
Coverage                                :           All Blocks
Note : Attempt all the questions and submit this assignment on or before 30th April,  2018 to the coordinator of your study center.
  1. What is a call centre? Discuss the different categories of call centre technologies that should be considered while establishing a call centre.
  2. Explain „Internet Banking. What are the different phases involved in developing Internet Banking in your Bank? Discuss the advantages and disadvantages of Internet Banking?
  3. “A successful Customer Relationship Management (CRM) solution deployment is based not only on obtaining the right technology but also on its successful implementation”. Discuss.
  4. Discuss the advantages and disadvantages of cosourcing and outsourcing. Explain the phases involved in the process of successful outsourcing.
  5. What is a smart card? Describe the types of smart cards and the advantages of using such cards.
IGNOU MS-425 SOLVED ASSIGNMENT JANUARY-JUNE 2018
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